Shipping Policy

We're doing our best to get your orders to you as quickly as possible, however, due to unprecedented demand on rapid antigen tests and the current COVID-19 pandemic, we are experiencing up to a three-week lead time for all new orders.

 

Please check your current supplies and take this potential delivery delay into account when forward planning and placing new orders.  

 

Gardian remain committed to providing our clients with high quality products and service and appreciate your understanding.

Our Delivery Promise
Dispatch times: We are currently experiencing delays to dispatch. Please allow up to 3 weeks to dispatch at this time.
 
What if my order hasn't arrived in the estimated time?
Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.


Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. 


If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mailroom or reception for your parcel.


If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.


Please check your confirmation email to confirm your delivery address was correct.
 
Who will deliver my parcel?
Startrack Express

Toll Holdings 
 
How to track your parcel:
1. You'll find your tracking number in your shipment confirmation.
2. You can click on the tracking number which will take you through to the couriers tracking portal.


If you have been through these processes and still cannot locate your parcel, please email us at support@gardian.tech or contact us on 1300 996 929.


Ways to make sure you don't miss a delivery:
Please ensure there is a person available to receive delivery of goods.